SERVICE

Wheel protection is an exceptional service product with which you can enjoy the uncomplicated repair or the uncomplicated free exchange of your defective wheel. All information, especially our wheel protection regulations can be found here.

Please report the chip numbers of the stolen wheels immediately either

by Mail to: service@lighweight.info

by Phone: +49 7541 3889 12

by Fax: +49 7541 3889 55

We keep the stolen wheels in a database, so that they can be identified immediately, e.g. in service. Furthermore, we can check on request (e.g. after a purchase of a used wheels) whether the wheel was reported as stolen by the previous owner.

You can also register your chip number as stolen at www.bikefinder.de. Of course you should report any theft to the police!

Lightweight wheels are generally sold through specialized bicycle dealers (retail shops or shops with online shop).

We are of the opinion that advice from a trained dealer helps to prevent mistakes during purchase and later use. Furthermore, you will always have a competent contact person for questions or maintenance and for the procurement of accessories or spare parts.

You can find a list of the dealers we supply here.

All Lightweight wheels can of course also be purchased separately. Your bike dealer will be happy to advise you. You can find our wheels listed here.

Each Lightweight wheel is equipped with an individually numbered read only microchip. This enables a distinctive registration. All relevant production data of the corresponding wheel are thus traceable. In addition, we can use this chip number, for example, to determine whether a wheel has been reported as stolen.

Our models MEILENSTEIN Tubular and GIPFELSTURM have been approved for cross-country racing, as far as the mechanical loads alone are concerned. Are limitations in terms of durability of the braking surface is considerably compared to the pure road use. Thus, the braking surface of our cyclocross wheels wear out much faster. Information about the durability can not be made ​​at this point, this is very much on the rider, route and depending on degree of soiling.

For registered Lightweight products, Lightweight offers crash replacement and goodwill provisions – including for material defects (warranty) beyond the statuary liability period. In respect of irreparable damage, e.g. as a result of an accident, we guarantee a reduction of 30% on the respective list price when buying a new Lightweight product as a replacement. The right of replacement must be claimed direct from Lightweight (carbovation GmbH). When this provision is exercised the irreparable Lightweight product will remain in our possession.

Slight damage to your Lightweight products will also be repaired by us for free, even after the expiry of the statutory warranty period – the maximum time spent on repairs is 0.5 hours. We alone will decide whether a repair will be carried out for free – in no case is there a right to free repair of damage caused by the customer! In cases of damage caused by the customer, please send us the affected Lightweight product for assessment. After estimating the time required for the necessary repairs, these will either be carried out for free or you will receive a quotation from us. The decision as to whether the repairs are to be carried out will be yours alone.